Where is SolarWinds located?
Austin, Texas
U.S. SolarWinds Inc. is an American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. It is headquartered in Austin, Texas, with sales and product development offices in a number of locations in the United States and several other countries.
How do I contact SolarWinds?
Let us know what you need, here to help. Ask a question using this form and a SolarWinds representative will contact you. Need a response now? Call us at +1-866-530-8040 or find a regional office.
What is SolarWinds alert?
An alert is an automated notification that a network event has occurred, such as a server becoming unresponsive. For example, you can create an alert to notify you if a node in a specific location goes down or if the network response time is too slow when you have NPM. …
When was SolarWinds hacked?
2019
2020 United States federal government data breach/Start dates
SolarWinds saw signs of hackers invading their networks as early as January of 2019, about eight months earlier than the previously publicly disclosed timeline for the sweeping cyber-espionage campaign, and nearly two years before anyone discovered the breach.
How do I log a case with SolarWinds?
Log into SolarWinds Customer Portal to open a support case, upload diagnostics to Technical Support cases, or review support case history….Customer Success Resources
- Phone (fastest response): Find regional phone numbers.
- Online Support Ticket: Submit an online support case.
- Email: [email protected]
How do I open a ticket with SolarWinds?
Create a ticket through the web interface
- In the toolbar, click Tickets.
- Click the My Tickets tab, and then click New Ticket.
- If the ticket is to report a client issue, complete the Client Lookup fields in the Client Info tab to locate and select the client.
- If the ticket requires an asset, locate the asset.
Can SolarWinds monitor services?
With SolarWinds SAM, you can monitor Windows services and applications. To do so, create and assign a Windows Service Monitor. For details about how you can create and manage custom templates, see the SAM Custom Template Guide.
How do you monitor application performance?
In short, end-to-end application performance monitoring works by:
- Observing whether your apps are behaving normally.
- If not, alerting to and collecting data on the source of the problem (be it the app, app dependencies, or supporting infrastructure)
- Analyzing the data in the context of the impact on the business.
How does SolarWinds Alert work?
Many predefined alerts are enabled by default, so if there are problems, you are alerted as soon as you discover your network and add discovered devices to SolarWinds Orion. SolarWinds recommends that you identify who will receive warning or critical alerts. By default, alerts do not send emails and text messages.
How do I check my SolarWinds alerts?
Test alert actions in the Action Manager
- In the Orion Web Console, click Alerts & Activity > Alerts, and then click Manage Alerts in the upper right part of the screen.
- Click the Action Manager tab.
- Select the action you want to test.
- Click Test.
What is SolarWinds service desk integrator?
Integrates with SolarWinds Service Desk On-Premises Remote Support Software with FIPS 140-2 encryption standards. Integrates with SolarWinds Web Help Desk SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications.
What do you like most about SolarWinds Server & application monitor?
“Compared to using custom scripts, SolarWinds ® Server & Application Monitor is easier to use, provides at a glance availability, and email notifications with automated service restart availability.”. “The best feature is the automated restart and notification.”.
What can you do with SolarWinds® Orion?
Monitoring and visualization of machine data from applications and infrastructure inside the firewall, extending the SolarWinds® Orion® platform. Real-time live tailing, searching, and troubleshooting for cloud applications and environments. Real user, and synthetic monitoring of web applications from outside the firewall.
How do I set up application Monitor alerts and alerts?
Click Settings > All Settings > SAM Settings > Manage Templates. Locate your template and click Assign to Node. Select the Windows node from the left pane, click the green arrow to move it to the right pane, and click Next. Choose the credentials, click Assign Application Monitor, then click Done. Click Alerts & Activity > Alerts > Manage Alerts.
